General Terms & Conditions

To help ensure the health and well-being of our associates and pet parents, we are temporarily suspending all product returns or exchanges.

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Due to COVID-19 we have temporarily adjusted our services. We are now offering curbside pickup and local delivery within 10 km of the Dog Lounge at no additional cost. Below is a breakdown of our pickup and delivery services. 

Curbside Pickup:
We offer a contactless curbside pick up where you may order online or by phone and pick up your order during our normal business hours. Text or call us when you are 10 minutes away and we will have your order ready for you and meet you out front. 
 
Delivery:
When you place your order online or by phone, if you are within 10 km of the Dog Lounge, we will deliver your order at no additional cost. The minimum order for delivery is $30. Simply indicate that you wish to opt-in for the delivery option when you place your order.

We will not enter the building or house, we ask that you meet us outside in front of your home. We will be dropping off deliveries between 5pm-9pm (except on Sundays). We will call or text you when we are on our way. 

We provide same-day delivery if the order is placed before 3pm.